Cushee - Original Couch Cover

1. Order Processing Time

All our orders are processed and shipped out within 2 business days.

2. Shipping Address Changes

Once you have placed your order in our store, we cannot alter the shipping address, because we ship directly from our partners.

3. Delivery Times

We partner with global merchants and artisans to provide you with the best prices and most interesting products.

This means that your order is shipped from global areas such as Thailand, China, India, USA etc. Because we ship directly from our partners in these countries, your item may take 7-14 business days. 

4. Shipping Charges

Promotion: We offer Free Shipping for orders in Australia.

We offer international shipping options too - no matter where you are, you can buy from us.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

For more information, please visit our returns and refund policy page.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@cushee.com.au

Please note that due to the extreme popularity of our offers, these are only estimates.

Cushee’s Return Policy

1. Return eligibility

To be eligible for a refund or exchange, you must have purchased one of the items sold on Cushee.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.

The following items are non-returnable:

Gift cards
Items that are on sale

2. Return process

Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within 7 business days.

If the return is approved, we will send you funds equal to the purchase amount to the payment method you have used during checkout.

If you have any questions during the return process, please contact us at info@cushee.com.au

3. Exchanges

If the item you’ve received is damaged or defective, we can arrange an exchange for you. If you want to exchange your items, please send us an email and send your items to: info@cushee.com.au

4. Shipping

To return a product, you should send us an email at info@cushee.com.au, and send your product to:

Shipping fees for return items are your responsibility, and you must pay for them. Your order’s shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.

If you’re shipping items worth over $50, please consider shipping the package using a track & trace number or purchase shipping insurance. We can’t guarantee that we will receive your item.

5. Customer service

For questions, support, problems, or warranty claims, please contact us by email at info@cushee.com.au