Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase. We accept returns on all items within 30 days of the purchase date. To start a return, please contact us info@cushee.com.au
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
No. We process orders quickly, but if you need to modify or cancel, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Cushee Product Questions
How do I install the cover?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
How do I clean Cushees?
Care instructions are listed on the product page under the "Details" section. If you have further questions about the material, please contact us.
What are the Cushee couch covers made from ?
You can find the material information on the product page in the "Details" section.
Are Cushees compatible with different couch sizes?
Yes! Each cover has roughly 30cm of stretch for a snug fit on cushions of all sizes. Check our sizing chart to ensure a good fit. We also offer a 30-Day Money Back Guarantee if it doesn’t fit!
Can Cushees withstand pet claws?
Our covers are designed for durability, but we recommend checking the specific product details for performance against pet claws.
Will Cushees affect the comfort of my couch?
Our covers are designed to maintain the comfort of your couch while providing protection.
Can Cushees be used on couches that don't have removable cushions?
We do not recommend our covers for couches without removable cushions, as we cannot guarantee a snug fit.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
No, we don't offer installment payment options. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Your item may take 7-14 days. Shipping time varies depending on your location.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@cushee.com.au
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@cushee.com.au
Do you have a physical address?
No, we don't have a physical address.
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